Damage Claims + Limited Warranty

Damage/Breakage Claims:

Product(s) damaged in shipping will either be replaced or credited at no cost to you. Please email info@healthlighting.com with your order number, and a quick image of the damage/breakage within 7 days of receipt of order to submit a damage claim. 

Limited Warranty Coverage + Exclusions: 

Our limited warranty covers all fixtures, desk lamps, light therapy units, and LED light bulbs purchased from healthlighting for a period of 1 year from date of original purchase.

Our warranty excludes all filament light bulbs which are instead covered by a 60-day guarantee. Filament light bulbs include any bulbs from our Classic Chromalux® Incandescent or Enhanced (Chromalux® Classic) collections. 

Our limited warranty is available only to the original purchaser for products purchased directly from us on the Healthlighting.com website, not other resellers of Lumiram brand lighting products. We cannot replace light bulbs or repair products that were purchased from other resellers or marketplaces. Our warranty will cover one repair or replacement per original order transaction. 

Limited Warranty Terms:

We warrant the above products LED products, light therapy units, and fixtures to be free from defects in material and workmanship for a period of 1 year from the date of original purchase. This policy does not apply to filament bulbs.

This limited warranty is intended to cover defective products, and does not cover damage or failure of a product resulting from abuse, normal wear and tear, accidental damage, and cosmetic imperfections that do not affect functionality. For example, our flood bulbs are frosted by hand, and may contain minor variations and irregularities in frosting. These do not affect functionality of the bulb and are not covered by this limited warranty. 

Our limited warranty policy does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. Our warranty excludes any use or installation of our products in environments or with components that exceed the specifications of our particular product, such as: dimmer incompatibility, exposure to humidity or water, over voltage or current, or high temperature environments.

Submitting a Claim:

Should you need to submit a warranty claim, please fill out the following form. Warranty items cannot be returned for a refund, but will be repaired or replaced at our discretion. 

Warranty claims within 90 days from the order date are handled at no cost to the customer. Should a replacement be necessary, it will be shipped using the same shipping method that was used for the original order. After 90 days shipping to and from Healthlighting will be the responsibility of the customer.