Shipping + Returns
We ship to the US + Canada!
Free shipping is available at checkout to all orders over $99 within the 48 contiguous US states. We ship to Hawaii, Alaska, and Puerto Rico.
Note: All bulbs are rated for use at 110-120 Volts only. At this moment, Chromalux® bulbs are not rated for use in Europe or elsewhere using 220-240V.
We offer a 30 day return and exchange policy on most items that are unused and in good resalable condition. Please email email@example.com with your name, order number, and a request for an RGA number. Customers are responsible for the return shipping cost, unless the return is due to our own fulfillment error. Once received, a full refund will be credited to your original form of payment within 5-7 business days. Products must be returned to us unused in their original inner and outer packaging. Light bulbs that have been in use are not eligible for return or exchange.
Products must be returned and received within the above stated 30 day time frame. Please do not send us packages without an RGA number or prior authorization - your return and refund will not be processed. All products must be carefully packaged before being returned; please wrap all glass bulbs well to ensure their protection during shipment. A restocking charge will be added to items that arrive broken or in poor condition to our facility. If the item is in non-resalable condition (returned to us with torn or missing packaging), we will not be able to issue a refund. We reserve the right to determine the level of condition of items returned after inspection.
All sale items are final sale.
Damages + Breakage
If your package experienced extra turbulence on the road, not to worry - we're here to help! Product(s) damaged in shipping will either be replaced or credited at no cost to you. Please email firstname.lastname@example.org with your order number, and a quick image of the damage/breakage within 7 days of receipt of order to submit a damage claim.
Our warranty covers all fixtures, desk lamps, light therapy units, and LED light bulbs for a period of 1 year from the original date of purchase. Our warranty excludes all filament light bulbs, which are instead covered by a 60-day guarantee. Please refer to our warranty policy for complete terms and info.
707 Executive Boulevard, Suite 1A
Valley Cottage, NY 10989