Shipping + Returns

Shipping

We ship to the US + Canada! 

Please note: Despite our European origins, Chromalux® bulbs are currently only available for use at the North/South American standard of 110 - 120 Volts. We do not ship outside of the Americas. Chromalux® will not work on 220V-240V. 

Processing Time (for in-stock items)

Orders will be processed and shipped within 3-4 business days. As soon as your order is ready to ship, you'll receive an email with your tracking link. Please allow up to 48 hours for tracking updates to appear.

Preorders

Items on preorder will be shipped upon availability, typically within 6-8 weeks from your order date. However, this timeline may differ depending on the item and its availability. For complete details, refer to the shipping estimates provided on the product page. For your convenience, we will split fulfillment so in-stock items ship first. 

Returns + Exchanges

We have a 30-day return and exchange policy on most items. Items must be unused and returned in good, resaleable condition with original product packaging intact and untarnished. Customers are responsible for return shipping costs. 

Exclusions:

• International orders (Canada) and final sale items are nonrefundable/non-returnable.
• Fluorescent tubes are final sale. They cannot be accepted for exchange or refund.
  

Due to the inherently fragile and "consumable" nature of our products, we cannot accept requests for returns or exchanges if more than 30 days have passed since your item was delivered. Thank you for your understanding.

How to Return an Item:

1. Log in to your account, select the order you'd like to return items from, and request a return.
2. Once approved, we will provide further return instructions via email.
3. Carefully repack all items, wrapping glass bulbs well to ensure their protection during shipment.

How to Exchange an Item:

1. Log in to your account, select the order, and under return reason, select "other."
2. In the notes, specify what item you’d like instead.
3. We offer free exchanges (one time only).

Your return and refund will be processed within approximately 15 business days of being received.

Please also note the following:

• Products must be returned to us within 30 days from the date of delivery. Please allow sufficient return shipping time for your return to arrive at our facility.
• Bulbs that have been in use are eligible for store credit only, not a refund.
• Do not send packages without an RGA number or prior authorization—returns without approval will not be processed.
• Please properly repack all products: items that arrive broken or in poor condition will not be eligible for a refund. We reserve the right to determine the level of condition of returned items after inspection.
• If an item is returned in non-resalable condition (i.e., torn or missing product packaging, a light therapy lamp, or other "open box" item), a 25% repack/restocking charge will be deducted from your refund.
• If you use our provided prepaid return label, the cost of the label will be deducted from your refund.
• A refund can only be sent to the original payment method.
• Under no circumstances will Healthlighting refund an order that has been refused by the customer.

We appreciate your understanding and encourage thoughtful purchasing. If you have any questions before ordering, we’re happy to help!

International and Canadian Orders 

We are unable to accept returns or exchanges of international/Canadian orders at this time. 

Please note that your shipment may incur a customs duty/brokerage fee that is beyond our control. Healthlighting is not responsible for paying these fees. We will not reship any returned order for failure to pay the customs fee on time or refusal of the shipment. Under no circumstances will Healthlighting refund an order that the customer has refused for any reason, including nonpayment of customs fees. 

Damages + Breakage

If your package experienced extra turbulence on the road, not to worry - we're here to help! Product(s) damaged in shipping will either be replaced or credited at no cost to you. Please email info@healthlighting.com with your order number, and a quick image of the damage/breakage within 7 days of receipt of order to submit a damage claim. Please check your order thoroughly upon delivery, as we are unable to replace bulbs reported broken after this 7 day period. 

Non-deliverable and returns to sender

Please double-check your shipping details at checkout, or email us immediately if your shipping address is incorrect once an order is placed. Orders that are returned to us - due to an incorrect shipping address or because it was not collected from the Post Office - will incur a return shipping fee that will be deducted from your refund. If you’d like the order to be resent, a shipping fee will need to be paid before we ship it out again.

Order Edits + Cancellations

We will do our best to accommodate order edits, but we are unable to cancel orders once they have been placed. 

Warranty Policy

Our limited warranty covers desk lamps and light therapy units for a period of one year and LED light bulbs for a period of 6 months from the original date of purchase. Our warranty excludes all Classic and Enhanced filament incandescent light bulbs. Please refer to our warranty policy for complete terms and info.