Shipping + Returns

Shipping

We ship to the US + Canada!

Free shipping is available at checkout to all orders over $120 within the 48 contiguous US states. We ship to Hawaii, Alaska, and Puerto Rico. 

We ship quickly: often the same day for orders placed before 3:30 PM EST.

All bulbs are rated for use at 110 - 120 Volts only. Chromalux® bulbs are not rated for use in Europe or elsewhere using 220-240V.  

Return Policy

We have a 30 day return and exchange policy on most items that are unused and returned in good saleable condition with original packaging intact. Please email our customer support team at info@healthlighting.com with your name, order number, and a request for an RGA number.

Customers are responsible for the return shipping cost, unless the return is due to our own fulfillment error. Our team will provide you a prepaid return label (US customers only); if you choose to use our label, the cost of the return (depending on your location/nature of the return) will be deducted from your refund to cover the cost of return shipping. 

If you prefer to return your order via your own courier, our return address is:

Lumiram/Healthlighting.com
707 Executive Boulevard, Suite 1A
Valley Cottage, NY 10989

Your return and refund will be processed within approximately 30 business days of being received. Please do not contact us to initiate product returns if your order was delivered more than 30 days ago. 

• Products must be returned and received within the above stated 30 day time frame (from date of delivery) to be eligible for refund or exchange. Any authorized returns returned to us beyond the 30 day window cannot be refunded; a store credit will be issued instead. 
• Please do not send us packages without an RGA number or prior authorization - your return and refund will not be processed. 
• Please carefully repack all items for return; wrap all glass bulbs well to ensure their protection during shipment. A 15% restocking charge will be added to items that arrive broken or in poor condition to our facility. We reserve the right to determine the level of condition of items returned after inspection.  
• If the item is returned in non-resalable condition (i.e., torn or missing product packaging), a 15% restocking charge will be deducted from your refund.  
• Under no circumstances will Healthlighting refund an order that has been refused by the customer. 

International and Canadian Orders 

We are unable to accept returns or exchanges of international/Canadian orders at this time. 

Please note that your shipment may incur a customs duty/brokerage fee that is beyond our control. Healthlighting is not responsible for the payment of these fees. We will not reship any returned order for failure to pay the customs fee on time or refusal of the the shipment. Under no circumstances will Healthlighting refund an order that has been refused by the customer. 

Damages + Breakage

If your package experienced extra turbulence on the road, not to worry - we're here to help! Product(s) damaged in shipping will either be replaced or credited at no cost to you. Please email info@healthlighting.com with your order number, and a quick image of the damage/breakage within 7 days of receipt of order to submit a damage claim.  

Warranty Policy

Our limited warranty covers all fixtures, desk lamps, light therapy units, and LED light bulbs for a period of 1 year from the original date of purchase. Our warranty excludes all filament light bulbs, which are instead covered by a 60-day guarantee. Please refer to our warranty policy for complete terms and info.